BRAMPTON — The Ontario government is making it easier and more convenient for residents and businesses to access government services by launching a new integrated service hub at Peel Region’s headquarters in Brampton. This innovative partnership between ServiceOntario and the Peel Region brings together provincial and municipal services in one shared space.
“Our government is making life easier for Ontarians by developing solutions that enhance customer service excellence and strengthen our community presence in efficient and scalable ways,” said Stephen Crawford, Minister of Public and Business Service Delivery and Procurement. “Through our partnership with Peel Region, we are integrating municipal and provincial services into a single community hub — enhancing accessibility, improving the customer experience, and elevating service delivery.”
Peel Region residents can visit the new centre to access key ServiceOntario services, including driver’s licence, health card and Ontario Photo Card renewals — all at the same counter where municipal services are also available. This two-year municipal pilot is part of ServiceOntario’s Alternative Service Delivery Strategy, which explores new models to enhance customer service, optimize resources, and reduce wait times. As one of the fastest-growing cities in Canada, Brampton has seen significant demand for ServiceOntario services, and this new centre will help meet the increased demand and provide residents with a more streamlined experience.
"This groundbreaking partnership between Peel Region and ServiceOntario represents a major step forward in how we deliver services to our residents,” said Nando Iannicca, Peel Region Chair. “By integrating essential municipal and provincial services under one roof, we are making it easier and more convenient for people to access the support they need — especially our most vulnerable residents. This initiative is a testament to our shared commitment to modern, efficient, and customer-focused public service delivery."
The Peel Region partnership is one example of how ServiceOntario is working to meet the needs of Ontario’s people and businesses. Other examples include:
- Senior drivers now have a simpler way to stay behind the wheel and can renew their licences in a single, streamlined visit to a ServiceOntario centre closest to them. Learn more at Ontario.ca/SeniorDriver.
- The ServiceOntario mobile service centre serves 10 northern or remote communities.
- Ontario expanded availability of specialty in-person health card services to ServiceOntario centres across the province so that people can access them close to home.
- Now, soon-to-be-married couples can apply for a marriage licence online through 66 participating municipalities at Ontario.ca/GettingMarried.
- The virtual service for health card renewal, available at Ontario.ca/VirtualAppointment, is a convenient alternative for customers who cannot visit a ServiceOntario centre in person.
- ServiceOntario supports businesses with online services. For example, the online Digital Dealership Registration (DDR) system now covers 86% of vehicle sales transactions, enabling participating dealerships to register vehicles with ServiceOntario and issue permits and plates directly to the customer.