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Organization: Ombudsman Toronto  
Phone Numbers: 416-392-7062
TTY: 416-392-7100
Fax: 416-392-7067
375 University Ave, Suite 203
Toronto, ON
M5G 2J5
Intersection: University Ave and Dundas St W
Hours: Mon-Fri 9:30 am-4:30 pm or by appointment * closed daily 12:30 pm-1:30 pm
Executives: Susan Opler - Ombudsman
Service Description: Independent investigation and resolution of complaints about the administration of all City divisions and many City agencies, corporations and adjudicative bodies * systemic investigations into recurring problems * confidential * reports to Toronto City Council

Fees: None
Application: Complaints can be made by phone, fax, email, mail, in person or online * all complaints are confidential and may be submitted anonymously * if complainant requires a response, contact information must be submitted * complainant's identity or other confidential information not shared or disclosed without consent
Eligibility / Target Population: Any member of the public who interacts with the City of Toronto * deals only with complaints that could not be resolved through the City's complaints process
Languages: English
Area Served:
Durham West, East York, Etobicoke, North Etobicoke, Malton, West Woodbridge, North York, Scarborough, Scarborough North, Scarborough South, South Etobicoke, Toronto, York - Toronto  
See Also: Government Services - Appeals and Complaints
Government Services - Information

This information was last completely updated on December 17, 2018

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